Frequently Asked Questions

Everything you need to know about your Laline beauty experience.

How can I track my Laline order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for beauty products?

We accept returns of unopened and unused products in their original packaging within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are Laline products tested on animals?

No, Laline is committed to ethical beauty practices. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

Does Laline offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at the checkout page.

How should I store my skincare products to maintain freshness?

To preserve the integrity of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and ensuring lids are tightly closed after every use.